Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The second-hand shopping app has revised its sizing categories for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Response
Many shoppers and sellers are expressing on platforms stating that platform listings now display a modified sizing category versus the original listing as a result of the reclassification.
The platform stated the new system was more in line with comparable marketplaces.
The platform has recommended to examine their items and update the measurements by hand when needed, which has left users frustrated.
Measurement Approach Changes
Before the change, the sizing featured one number and one letter, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range such as S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L used to be a 12 but currently displays as UK 16-18.
Member Accounts
One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, located in Scotland, explained products she uploaded featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Required Changes
Another shopper, located in England, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she explained.
Platform Context
The service features exceeding 100 million users, including 18 million in the UK.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion when a surprising modification within the service has received backlash: earlier, the platform withdrew an update to its shipping options following member complaints.
